Scroll to top
parallax
Support

Inverter Error Codes

Common Inverter Error Codes and What They Mean

Your inverter is the heart of your system and because of this, takes on the job of making sure your incoming and outgoing power is stable and there are no strange fluctuations. Sometimes your inverter will pick up on something minor, or major, and let you know this by showing you an error or status code. These codes can sometimes be as easy to fix as restarting your inverter, as long as you can determine what the codes mean. Here we will go over some of the most common error and status codes your inverter might show you, to help you troubleshoot what to do next. Click on your inverter brand below to start.

If you are still having issues with your inverter, please call our office on 9300 9324 or email info@solairelifestyle.com.au.

Choose your brand

Inverter Brands and their Error Codes

anchor

Fronius

102 – High Voltage
Problem: Western Power’s grid voltage is too high and the inverter is shutting down to protect itself.

Solution: Monitor the inverter over 2-3 days to see if the issue continues as this can just be an intermittent fault due to grid works or disturbances.
NOTE: If the fault does not go away we will need to contact western power and lodge a submission for over-voltage.

567 – High Voltage…. Inverter ramping down (smoothing)
Problem: Western Power’s grid voltage is rising and the inverter is ramping down.

Solution: It is an Australian standard that the inverter has this function. One way to reverse the voltage increase is by increasing the load in the house.

996 – Communication error
Problem: 
The inverter is no longer connected to the portal/internet/wifi.

Solution: Have you changed your network provider/wifi password/gone nbn. Click here for the step by step to reconnect

475 – Earth Isolation
Problem: 
Potential water ingress in isolator or panel/plug. If received very early in the morning it can also be triggered by low light.

Solution: Please lodge a service ticket through the form at the bottom of this page or call us on 9300 9324.

301 – Internal error
Problem: 
Internal DC error.

Solution: Restart the inverter. Click here for step by step instructions on how to restart your inverter. Once the inverter has been restarted press the enter button on Fronius and leave the inverter for 5 minutes. If the green light doesn’t come on and the inverter is still displaying this error code then please lodge a service ticket through the form at the bottom of this page.

306 to 307 – Low PV/DC
Problem: 
Low DC Power coming from the panels.

Solution: *When did the code display? Did it go away? This code can display in the very early morning and very late evenings when the solar is switching off. If the code is displaying in the middle of the day (restart inverter) if still displaying please lodge a service ticket through the form at the bottom of this page.

509 – No power produced for 24 hours
Problem: 
Inverter is not producing power, usually caused by a blackout or surge/disturbance at the grid.

Solution: Restart the inverter. Click here for step by step instructions on how to restart your inverter.

anchor

SolarEdge

SolarEdge will provide you with a number for any alert that you receive. These number range from 1-8

ALERTS

PROBLEM: 1 & 2 – Represent communication has been lost between the internet and the inverter

SOLUTION: Check your monitoring portal to see if it says online/disconnected. If this is the case then please Click here for instructions to reconnect.

PROBLEM: 3 TO 8 – This can represent several different options relating to the inverter.

SOLUTION: Please create a service ticket using the form at the bottom of this page. One of our team will then investigate and be back to you within 48 hours.

anchor

Sungrow

STATUS CODES

2, 3, 14, 15 – Grid Overvoltage
Problem: Western Power’s grid voltage is too high and the inverter is shutting down to protect itself.

Solution: Monitor the inverter over 2-3 days to see if the issue continues as this can just be an intermittent fault due to grid works or disturbances.
NOTE: If the fault does not go away we will need to contact western power and lodge a submission for over-voltage.

4, 5 – Grid Undervoltage
Problem: Western Power’s grid voltage is below the inverter allowable limit.

Solution: Generally, the inverter will be reconnected to the grid after the grid returns to normal. Monitor the inverter over 2-3 days to see if the issue continues as this can just be an intermittent fault due to grid works or disturbances. If the fault occurs repeatedly please create a service ticket using our website chat or using the form at the bottom of this page.

Disconnect/No connection – Communication error
Problem: 
The inverter is no longer connected to the portal/internet/wifi.

Solution: Have you changed your network provider/wifi password/gone nbn. Click here for the step by step to reconnect

anchor

SMA

STATUS CODES

1 – Grid Fault
Problem: Western Power’s grid voltage is too high and the inverter is shutting down to protect itself.

Solution: Monitor the inverter over 2-3 days to see if the issue continues as this can just be an intermittent fault due to grid works or disturbances.
NOTE: If the fault does not go away we will need to contact western power and lodge a submission for over-voltage.

Grid Undervoltage
Problem: Western Power’s grid voltage is below the inverter allowable limit.

Solution: Generally, the inverter will be reconnected to the grid after the grid returns to normal. Monitor the inverter over 2-3 days to see if the issue continues as this can just be an intermittent fault due to grid works or disturbances. If the fault occurs repeatedly please create a service ticket in our website chat or by using the form at the bottom of this page.

10248 – No WLAN connection possible
Problem: 
The inverter is no longer connected to the portal/internet/wifi.

Solution: Have you changed your network provider/wifi password/gone nbn. Click here for the step by step to reconnect.

3501 – Insulation Fault

Problem: The inverter has detected a ground fault in the PV array

Solution: Please create a service ticket by filling in the form at the bottom of this page.

anchor

Huawei

STATUS CODES

2032 – Grid Loss
Problem: Power grid outage occurs or The AC circuit is disconnected or the AC switch is off.

Solution: Check all breakers are in the on position and that the property has not lost power.

2033 – Grid Undervoltage
Problem: Western Power’s grid voltage is below the inverter allowable limit.

Solution: Generally, the inverter will be reconnected to the grid after the grid returns to normal. Monitor the inverter over 2-3 days to see if the issue continues as this can just be an intermittent fault due to grid works or disturbances. If the fault occurs repeatedly please create a service ticket in our website chat or using the form below.

2062 – Insulation Fault

Problem: The PV array is in a moist environment and the circuit is not well insulated to the ground.

Solution: Please create a service ticket in our website chat or by using the form below.

2081 – Optimiser Fault

Problem: The optimizer is offline or faulty.

Solution: Please create a service ticket in our website chat or using the form below.

2068 – Battery abnormal (Severity ‘minor’)

Problem: The battery is disconnected. The battery switch trips when the inverter is operating or the battery is faulty.

Solution: Please create a service ticket in our website chat or using the form below.

No WLAN connection possible
Problem: The inverter is no longer connected to the portal/internet/wifi.

Solution: Have you changed your network provider/wifi password/gone nbn. Click here for the step by step to reconnect

Still Need Help?

Fill in the form below and one of our knowledgeable service techs will contact you as soon as possible to help fix your issue.