Choosing Your Solar Provider

How long has this company been in business?

Checking how long a business has been around will give you a good idea if this company will be around to service your system in the future. If you have any issues with your system, who will be looking after the warranties? Over 750 solar companies have gone bust in Australia as of 2020, with that number rising every year.

Check the companies ABN

A good rule of thumb is to look up a company’s ABN to see how long they have been in business for, and to also check if they have changed their trading name at all. If they have, this can be a red flag for a company who has gone bust, filed for bankruptcy leaving their current customers high and dry, and re-opened under a new name.

Are they CEC Accredited?

The Clean Energy Council Retailer program is a way for businesses that sell solar and storage to show their commitment to responsible sales and marketing activities and industry best practice. This list is a great place to start when searching for a solar provider in your area. Approved Solar Retailers have committed to complying with the program’s Code of Conduct. If an Approved Solar Retailer fails to comply with the requirements of the Code, the Clean Energy Council may take action against them. Further information about the Approved Solar Retailer Compliance Program can be found here.

What are their Warranty terms?

Do a bit of digging and read over your prospective companies warranty T&C’s. Make sure you have a clear understanding of their warranty terms. Individual products will come with a product manufacturers warranty. In addition, approved Solar Retailers will offer an additional warranty covering the “whole of system” including workmanship and installation as well as the performance and operation of the system.